close Customer Viewpoint Ratings and Reviews [if IE 9]><video style="display: none;"><![endif] [if IE 9]></video><![endif] Who leaves ratings and reviews? Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How are ratings and reviews collected? Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Can dealerships edit or remove reviews? No. Ford personnel and/or dealership personnel cannot modify or remove reviews. Are reviews modified or monitored before being published? MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks ‣Fraud ‣No Personal Identifying information (e.g., customer phone number or email) ‣No Competitor references ...